Last updated: October 4, 2026
This page explains when you get your money back and how to ask for it.
Every yearly payment, including renewals, comes with a 30-day money-back guarantee. Write to us within 30 days of the charge and we refund it in full.
Monthly plans can be canceled at any time and end at the close of the paid month. We do not refund partial months.
The trial lasts 30 days and needs no card, so nothing is charged and there is nothing to refund.
Early access stores that buy a plan within 30 days after launch get 50% off for as long as they stay subscribed. A founding store that asks for a refund gives up the discount; coming back later means the regular price.
If we change our terms in a way that matters to you and you do not agree, cancel before the change takes effect, and the money-back guarantee applies to a yearly payment made in the 30 days before.
If we end your license because our terms were broken, we refund the unused part, unless the breach is serious.
Write to support@tendlio.com within 30 days of the charge. To cancel, use the link in the emails Paddle sends you about your subscription, or write to us; a yearly plan that you cancel runs until the end of the paid year.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
The full terms are in our Terms of service.