Customers
What your customer segments mean
Last Updated: September 28, 2026The seven customer groups Tendlio sorts your WooCommerce customers into, what Active, Dormant and Lost mean, and where to see each group.
What the Customer Score measures
Last Updated: October 5, 2026The six parts of Tendlio's Customer Score, who counts as a customer, why a part or the whole score shows a dash, and what to do when a part is low.
How to act on a customer segment
Last Updated: September 28, 2026Pick a customer group, send it one of your saved emails through Campaigns, reward your best customers, and check whether the group ordered more afterwards.
How to find and contact customers in the Customer list
Last Updated: September 28, 2026Find a customer or a group like your top spenders, see their orders and the emails you sent, and email them from Tendlio for WooCommerce.
How to send a campaign to your customers
Last Updated: September 28, 2026Send one of your saved emails to a customer group, recent buyers of a product, or repeat customers, now or scheduled, and see if it worked, with Tendlio.
How to welcome first-time buyers and nudge them to a second order
Last Updated: September 28, 2026Welcome first-time buyers a few days after their first order, and nudge the ones who haven't come back, timed from your own customers, with Tendlio.
How to recover abandoned checkouts and carts
Last Updated: October 5, 2026Save abandoned checkouts and carts, send a reminder and then an offer timed from your own shoppers, and check that cart capture works on your checkout.
How to ask customers for a review after their order
Last Updated: October 6, 2026Email customers a review request after their order is completed, point happy ones to your review form and send low ratings to a private form, with Tendlio.
How to thank your best customers with Customer recognition
Last Updated: October 6, 2026Greet your best logged-in customers with an occasional thank-you coupon, and flag their orders so they're packed with care, with Tendlio for WooCommerce.
Coupons the plugin creates (and cleans up)
Last Updated: October 6, 2026Which Tendlio features make WooCommerce coupon codes, the rules every code follows, when no code goes out, and how unused codes are cleaned up.
How to build an email in the email editor
Last Updated: October 5, 2026Start from a template, drag in blocks and products, add customer names, draft with your own AI tool, and send yourself a test, in Tendlio's email editor.