Tendlio gives your store two scores, the Inventory Score and the Customer Score. Each one is a number from 0 to 100 with a grade from A to F, and its breakdown shows the parts it’s made of, so you can see where you stand.
What each score looks at #
- The Inventory Score is mostly about money: how much cash sits in stock you won’t sell soon, and how much you lose in sales while best-sellers are sold out. It also looks at best-sellers that will run out before a restock can arrive, and at how much of your catalog is in stock. What the Inventory Score measures explains each part.
- The Customer Score is about whether your customers come back: first-time buyers who order a second time, customers who keep buying, customers who come back after going quiet, and how much of your revenue your best customers bring in. What the Customer Score measures explains each part.
Where you see them #
- On the Dashboard, each score has a card with the number, the grade and a word for the grade, from Excellent to Needs attention. Once there’s a previous analysis to compare with, the card also says how far the score moved since then, or No change since last scan.
- On the To do page, Store health shows both scores with their grades.
- The Inventory Score’s breakdown is near the top of Products & insights, under See score & next steps (See next steps while the score shows a dash). The Customer Score’s breakdown is near the top of Segments, under See customer score details (See customer details while the score shows a dash). When a score has a number, clicking its card on the Dashboard takes you there with the breakdown open.
Read the breakdown #
The breakdown lists the parts of the score. Each part has its own score out of 100, a colored bar, and a line with the figures from your store behind it, for example how many of your best-sellers are sold out right now. The score isn’t the average of the bars, because some parts count more than others.
In the Customer Score’s breakdown, each part also shows how far it moved since your previous analysis, so when the score changes you can see which part changed it.
Under the breakdown, Your next steps lists the top to-dos for that side of your store.
Grades and colors #
The color follows the grade: A and B show in green, C in amber, and D and F in red. The bars in the breakdown use the same colors, so the red parts are the ones to look at first. Hover over a grade and a short note says what it means, for example “D, weak; worth attention”.
What to do with a low score #
Open the breakdown to see which parts are low, then work through your to-do list, starting with the card at the top. If the Inventory Score’s breakdown opens with a line saying that dead stock or sold-out best-sellers are holding the score down, start where that line points: the Tied up list or your restock list. Your score changes at the next analysis, once your fixes show in your store’s data.
When a score shows a dash #
A dash means Tendlio can’t give that score a fair number yet. The line under it, or the note under the score’s breakdown, says why. On a store with too few orders in the last year, both scores wait, because with so few orders a slow product or a customer who stopped buying looks the same as a quiet month. They fill in as orders come in, at the next analysis. A score shows “-” instead of a number goes through the reasons, and what to do about each one.
Additional resources #
- Where the scores come from
- What the Inventory Score measures
- What the Customer Score measures
- How to work through your to-do list
- Repeat purchase rate
- What to do with dead stock
Frequently asked questions #
Why did my score change when I didn't do anything? #
A score changes at each analysis, and your store changes between analyses: new orders come in, stock sells down, customers go quiet. In the Customer Score's breakdown, each part shows how far it moved. The Inventory Score's breakdown shows where each part stands now.
Why does a score show a dash? #
Tendlio can't give it a fair number yet. The line under the dash, or the note under the score's breakdown, says why. A score shows "-" instead of a number goes through the reasons.
Where do I see what each part of the score means? #
In the breakdown: each part has its own score and a line with the figures from your store behind it.