A dash means Tendlio can’t give that score a fair number yet. The sections below go through each reason, what the page says about it, and what you can do.
Where to find the reason #
- On the Dashboard, and under Store health on the To do page, the score’s card can show a line under the dash. Not every reason has one.
- Under each score’s breakdown, a note gives the reason every time. The Inventory Score’s breakdown is near the top of Products & insights, under See next steps. The Customer Score’s is near the top of Segments, under See customer details.
If more than one reason applies, the note names one of them. Once you fix it and run an analysis, the note can move on to the next one, for example from cost prices to stock quantities.
No analysis has finished yet #
The card says Not scanned yet. The scores come from an analysis of your store, so run one with Re-scan store, at the top of the Dashboard or the To do page, or wait for your first analysis to finish.
Too few orders in the last year (both scores) #
The note says “Your store hasn’t had enough orders in the last year for a fair score.” With so few orders, a product that stopped selling or a customer who stopped buying looks the same as a quiet month, so a number would mislead you. There’s nothing to fix: the score fills in at the first analysis after your store has had enough orders.
Inventory Score: too few cost prices #
The note starts with Score locked. Without cost prices, Tendlio can’t put a value on your stock, and most of the Inventory Score is about the money in it. The card shows the dash without a line, and your to-do list shows Fill in cost prices to see your Inventory Score.
- Open Settings → General → Costs & profit.
- Under Average gross margin % (turns on the Inventory Score), type your usual margin, and save. Tendlio then estimates the cost of each product that has no cost price. You can add cost prices to your products instead, or later.
- Run an analysis with Re-scan store.
If WooCommerce’s own cost field is switched off on your store, the note says so and tells you where to switch it on.
Inventory Score: too few stock quantities #
The note starts with Score on hold, and the card says “On hold: most of your products don’t track a stock quantity.” Most of the score is about the money in your stock, and without a quantity there’s nothing to count. On each product’s Inventory tab in WooCommerce, check Track stock quantity for this product (next to Stock management) and fill in the Quantity, then run an analysis.
Inventory Score: no sales yet #
The note says “Not enough sales yet to score your inventory.” The score needs sales to tell which products sell and which don’t. It fills in at the first analysis after orders start coming in.
Inventory Score: Tendlio couldn’t read your sales #
The note says “We could not read your sales while scoring your inventory, so the score is on hold.” Something went wrong while that analysis counted your sales. It’s a read error, not a sign of anything wrong with your orders. Run another analysis. If the note comes back, open Help → System status, look at Recent errors, and send them to us through Contact support.
Customer Score: not enough history or recent activity #
The note says one of these, and the card’s link opens your customer segments, which work without the score:
- “Not enough customer history for a reliable score yet.” Your store hasn’t been selling long enough, or to enough customers, to judge how often they come back.
- “Not enough measurable customer activity for a reliable score yet.” Your store has order history, but too little recent customer activity to judge it fairly.
There’s nothing to fix in either case. The score fills in at an analysis once more customers have ordered.
One part of a score shows a dash #
A part of a score can show a dash while the score itself has a number. The line under that part says why, for example that Long-term retention needs a full year of order history, or that too few customers have gone quiet yet to measure Won back. The score is worked out from the parts that have a number, and the part with a dash fills in on its own once there’s enough to measure.
A dash on the Views to sales report #
The dash means there’s no rate to work out. Hover over the dash, or over the ? next to a total’s name, to see why: nothing was recorded in that period, the product has too little activity for a rate, or a later step outnumbers the one before it, for example because shoppers add to the cart straight from category pages without opening the product.
Why Tendlio shows a dash #
A score built on too little data would jump with every quiet week, and a low number would send you fixing a problem your store doesn’t have. So the score waits, and the note tells you whether there’s something to fill in first.
Additional resources #
- Understanding your scores: what each score looks at, and how to read the breakdown.
- What the Inventory Score measures: the four parts, and when the score waits.
- How to give Tendlio your product costs: cost prices and the average margin.
- Views to sales (where shoppers drop off): what each rate means, and why a rate can be missing.
Frequently asked questions #
Why is my Inventory Score missing? #
The note under the score's breakdown on Products & insights names the reason. If it starts with Score locked., the fix is cost prices: set an average margin under Settings → General → Costs & profit, or add cost prices to your products, then re-scan.
Can I get a score for a new store? #
Not until the store has had enough orders for a fair score. Your customer segments and product lists work in the meantime, and the scores fill in at an analysis once there's enough data. The Inventory Score also needs cost prices, or an average margin, and stock quantities.