Troubleshooting & FAQ
The analysis looks stuck or is taking long
Last Updated: September 28, 2026Why the Tendlio analysis bar stays on one number, what "hasn't moved" means, how to restart or continue it, and what System status tells you.
My numbers don’t match WooCommerce Analytics
Last Updated: September 28, 2026Line up the days, statuses, tax, shipping and refunds, and see which Tendlio figures come from the last analysis, to compare with WooCommerce Analytics.
Which orders count as a sale
Last Updated: September 28, 2026Tendlio counts Completed, Processing and On hold orders by default. Change the list, decide on On hold, and handle custom statuses from other plugins.
Emails aren’t going out
Last Updated: September 28, 2026Check that sending is Live and your sending method is ready, read the Waiting emails section, and find why one kind of email never goes out.
Staging copies and moving your store
Last Updated: September 28, 2026Why Tendlio pauses customer emails and automatic discounts on a staging copy or after an address change, and how to tell it this is your live store.
Tendlio isn’t recording product visits
Last Updated: October 5, 2026Why Tendlio counts no product visits while orders come in, and how to let its script run past caching, speed and cookie consent plugins.
A storefront widget doesn’t show up
Last Updated: September 28, 2026Why a Tendlio widget you switched on doesn't appear, and how to fix it with the page-builder position, a shortcode or your optimizer's settings.
Caching and optimization plugins: what to exclude for Tendlio
Last Updated: October 4, 2026Exclude Tendlio from WP Rocket, LiteSpeed, Autoptimize, and other WordPress optimizers so storefront widgets keep measuring.
Cart recommendations show nothing
Last Updated: September 28, 2026Why Tendlio's cart recommendations row is empty, how to read the note only you can see on your cart page, and what to change.
If a storefront feature is off, does it still load?
Last Updated: October 5, 2026A switched-off Tendlio feature adds nothing to your pages. See what loads while a feature is on, what storefront measurement loads, and how to turn it off.
A score shows “-” instead of a number
Last Updated: October 5, 2026Every reason the Inventory Score or Customer Score shows a dash instead of a number, where Tendlio says which one, and what to do about each.
A to-do I marked done came back
Last Updated: September 28, 2026Why a card you marked done returns to your Tendlio to-do list, when Tendlio re-checks it, and when to snooze it or mark it Not relevant instead.
Starting over, or what happens if I uninstall
Last Updated: September 28, 2026Run the Tendlio setup again, see what stops when you deactivate, what deleting keeps or removes, and how to start from zero with a clean reinstall.